Avalon B3BLOZONEWTRCLR Limited Edition Self Cleaning Water Cooler Water Dispenser - 3 Temperature Settings - Hot, Cold & Room Water, Durable Stainless Steel Construction, Bottom Loading - UL/Energy Star Approved

The dispenser looks and works as described so far. It was easy to set up and runs relatively quietly. I am using a 4 gallon bottle and had no trouble fitting it to the machine. With one exception, the manual describes setup and operation clearly and accurately. The one informational exception is the self-cleaning function, for which a simple direction is given for activating the cleaning cycle, but nothing about what to expect after you do so. I found nothing in the manual to indicate how long the self-cleaning cycle lasts, whether or not you can use the dispenser while the cycle is running, or what, if anything, the user has to do once it ends. Given the dearth of info about this feature, I feel that I might as well have bought a machine without it and saved some money. Update: I e-mailed a copy of this review to Avalon on a Sunday night and asked for a comment from them. I received the following response the next morning: "Our manuals do need a lot of updating and we are actually in the process of doing that now. We apologize for the lack of information but I would be more than happy to provide you with more information about the self cleaning feature. I have included some steps about the self clean feature below. Once the cleaning is complete there is nothing required of the user, it will begin functioning as normal on its own. Activating Self-Cleaning Function It is recommended that the self-cleaning feature be used once a week to sanitize the tanks and water lines. To activate, press the stand alone self-cleaning switch and hold in the on position for 5 seconds and release. The switch will immediately go back into the off position. The first green indicator light, also the power light, will begin to blink. This indicates the self-cleaning cycle is underway. Ozone will be produced and injected into the water system, it will kill bacteria and bio-films typically found in water dispensers. By the end of the cleaning cycle the ozone will convert into harmless oxygen and will be emitted into the air. When the self-cleaning cycle is complete the first indicator light will stop blinking and will be steady on as it is also the power light. Caution: This self-cleaning cycle will take 90 minutes to complete. During this time do not dispense and drink the water. We recommend you do this during a period of time when the unit will not be in use for example overnight. During the cycle you may smell some of the ozone, this is normal. I hope this helps answer your questions but if there is anything else that you have questions about please don't hesitate to ask, we are more than happy to help." I was very impressed with the speed and thoroughness of Avalon Support and I now have no second thoughts about the purchase. [The above response has been posted here with Avalon's knowledge and approval.]

Worked okay for about a month. The water started coming out the cold spout at a painfully slow pace within 2 weeks of using, so I moved on to the cool spout, same happened to that spout. I finally got around to cleaning it (which is quite the chore), I followed the instructions to the T and I was happy to see the cold and cool water spouts were working properly again. 24 hours later I found a slow leak and a puddle at the bottom of the cooler and I cannot find out where it is leaking for the life of me. I’ve taken it apart and looked everywhere. I think the bottom load water coolers are nice but there is so much that can go wrong on these. I really like the ozone cleaning function but to be honest, I’m not sure if it does anything. When I cleaned it, there was still biofilm in the main water tank. I’m looking for the perfect water cooler, unfortunately this is not it! Funny, right before I cleaned this I saw the same make and model in my apartment complex near the dumpster with a note on it saying the water cooler doesn’t work, it looked brand new too. You may as well just buy a new water cooler if it’s leaking, not worth the price of getting them to repair it.

I researched a lot of these water dispensers that ranged from Primo, Whirlpool and Avalon. Unfortunately, none of them had 5 star ratings. They were all the same in the sense that the reviews had enough positive reviews to make you think ok, it should not be that bad. However, they all had a similar sampling of bad reviews that ranged from the unit leaks, the unit stops making cold water or not cold enough or my problem which is the water pump does not pump water out of the water jug. I really wanted to have a water dispenser so that I drink more water instead of constantly buying 16oz water bottles. In particular my chiropractor told me to drink more water, so I bought a 48oz water jug that I wanted to fill up daily using the water dispenser. Unfortunately, this water dispenser will not pump water out of the 5 gallon jug. I insert the water pump lid to the water jug as stated in the instructions and close the door. I then proceed to plug in the unit. I hear noise, but no water movement. The manual says it will take 12 minutes to fill the hot and cold tanks. So, I wait and after 10 minutes I still hear no water movement and then the unit stops making noise. The indicator for the water jug starts blinking red which means a water jug is empty. I open the bottom door and see the jug is still full. I looked online and there were youTube videos that said you should check the hoses and make sure they are not loose. So I push on both hoses on the lid end and the pump side and both were tight and not loose. I twist the lid a little to make sure it is tight and then I close the door to try again. To my delight I now start to hear "some" water slushing. After 8 minutes the noise stops and the red light starts blinking again. Since I heard water slushing, I decided to do a test and click on all three buttons to try to dispense water. The hot water button had a very slow stream that eventually trickled out. The room temperature had no water and the cold water button had a pretty steady stream but not that powerful. I open the bottom door again and see that the water jug is no longer full. I do the same thing and look at the hoses where they are still tight and check the lid. I close the door and the unit makes noise, but there is no more water slushing sounds. So, it seems I have a lemon where the water pump is broken. I am not very upset because this came in a large box and it is heavy. I live in a garden style condo on the top floor and there is no elevator. I also have a small sedan, so I have no idea how I would even return this. I would say, buyer beware where I am upset that I cannot get this unit to work. I sent an email to Avalon support and I will see what happens next. Will update based on what assistance I get from Avalon. As of now, I have alot of buyer's remorse. UPDATE 6/28/2019: Here is an update as I promised after I received a response to my email to Avalon customer service. Tyler from Avalon was amazing in helping me get a replacement unit since the one that I received directly from Amazon did not pump water as I noted above. The replacement unit worked and pumped water from the Primo 5 gallon jug that I bought. So I was very happy that I finally had a unit that was pumping water. On this unit, as an extra check, which Tyler suggested to me was to make sure the pump and the water line are tight. On my first unit from Amazon, they were tight but the water still did not pump. On this replacement unit, it was actually loose where the water line and the water pump connected where when I pushed on it, it actually pushed in closer to the pump. So, it was clearly loose here, so if I did not do this, I am sure it would have not pumped water. Tyler emailed me every day to check on the status to see if the unit was working for me. I told him I was happy the unit was pumping, but I was not entirely happy that when the unit was heating/cooling water that the unit was louder than I would prefer since it actually louder than my refrigerator. Tyler asked me additional questions to see if the sound was a loud hum or vibration. He said the unit should have a hum sound like a refrigerator. I replied to him saying there was no vibration, but a loud hum. I told him I was ok with the unit since it pumped water, but I reiterated I would have preferred the unit were quieter. Tyler spoke with his supervisor who agreed to send me another replacement unit since he said repeatedly in all of our email correspondence that Avalon focuses on customer satisfaction and they want their customers to be happy. I told him I would accept this offer for another replacement unit which I received within two days. I now have the new replacement #2 (received on 6/26/209) and it is quieter than my first replacement. The hum when it is cooling and heating is still a little loud, but it is quieter than replacement #1. The pump sound that occurs briefly when you dispense water is also quieter than replacement #1. I was pleasantly surprised by the Avalon customer service where Tyler was amazing. Tyler and another rep from Avalon customer service even called me to check to see if everything was ok and if I was happy with my unit when I was unable to respond to their emails while I was in training all week. Having a company with this level of customer service is very refreshing where the focus is on customer happiness. I have changed my rating from 1 star to 5 star based on this customer service to get it right when it was not right in the beginning. I do see there are some recent comments where individuals are saying the product stopped working for them after 2 years which is outside of the warranty. So, I will keep my fingers crossed.

So far, I tried a few, and I decided to stop on this one. At least at start, I like everything in it - the design, the work, quality . Before I always had top-loaded, and I heard that such option maybe preferable because the pump pumping water up could break. But convenience is worth the risk. Now I can exchange water myself, not wait for my son to help - the bottle easy slip in and out. Also I bought 15 L bottle (not 18) that makes it a bit even easier. Sometimes I can hear how it works, but most of the time it is quiet. If necessary, the option with lighting can be turned off, but I like this light. I like it's 3 way - cold, room temperature, and hot. And hot is really hot. I use hot + a bit of room temperature, to have it low level of hot

I'm very pissed off right now... I spent 450 dollars to buy this junk water cooler thinking that this was their best version, but boy was I wrong! I don't recommend buying this junk, after a year and 1 month of use the water cooler just died and wouldn't turn on even with all the customer support instructions to trouble shoot it. And this was their answer: Based on the troubleshooting, it appears that a replacement unit would be needed as there would not be any further troubleshooting or replacement parts to resolve this type of issue. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler at no cost. However, we would like to provide you with 25% off a new water cooler of equal or lesser value. This new unit will come with a new 1-year warranty from the date of purchase. At any time while the warranty is valid, an extended warranty can be added on to give you an additional 1 or 2 years of coverage. This discount will be available to you for 2 weeks from today. We can email you an invoice to purchase the water cooler online. We would need your shipping address in order to process the invoice. Can you please provide your shipping address?

The Avalon Self Cleaning Water Cooler exceeded my expectations. Setup was quick and simple, and delivery was fast. It runs very quietly, which is a big plus. The cold water is refreshing without being too icy, and the room temperature option is just right. I haven’t used the hot water feature yet, but I like knowing it’s there when I need it. It also fits my ThermoFlask 40 oz bottle perfectly, which makes filling up easy and convenient. The stainless steel design looks sleek and modern, and the overall build feels sturdy and reliable. Highly recommend!

Le refroidisseur à eau Avalon modèle A3BLOZONEWTRCLR que nous avons reçu est très beau, efficace, silencieux et correspond au modèle que nous avons commandé, sauf la fonction autonettoyant. Il a été livré rapidement et en excellent état. Par contre le système autonettoyant n'est pas le même que la description sur le site d'Amazon. Le site d'Amazon décrit un système autonettoyant à l'ozone actionné par un bouton. l'appareil que nous avons reçu n'a pas ce bouton pour actionner la fonction ozone, mais la description de l'appareil que nous avons reçu nous décrit un système autonettoyant avec une lampe ultraviolet qui détruit automatiquement les bactéries. Je crois que la lampe ultraviolet est aussi efficace que le système à l'ozone, par contre, je n'ai pas trouvé cette lampe ultraviolet dans l'appareil. J'aimerais que la compagnie Avalon nous renseigne mieux sur la description et l'endroit ou se trouve cette lampe. J'aimerais aussi qu'Amazon donne sur son site la description réel du système autonettoyant, soit avec lampe ultraviolet plutôt que l'ozone, afin d'éviter d'induire dans l'erreur faussement les clients. Voilà pourquoi je donne la note 4 étoiles sur Avalon et Amazon. J'aimerais qu'on m'explique ou est cette lampe ultraviolet.

I like it. 6 months in and no issues cold is cold hot is boiling and cool is cool