My spray nozzle completely broke off. I am within the 2 year warranty. Can I get a replacement?

Do you have your receipt? Did you contact Amazon's Customer Service department? Did you contact the manufacturer? Are you within the two year warranty period? These are the questions you need to follow up your warranty claim with.

where can i get replacement parts?

The specifications say this unit is made in China not Sweden.

can a 5/8" x 100' hose be retrofitted to unit?

Not sure and the company only does customer support from Germany in German. It’s a problem

Desertcart Logo

Deliver to Slovakia

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

🌿 Effortless watering, elevated style — your garden’s new best friend!

SMOOTH 180 SWIVEL - Flexible positioning for kink-free watering anywhere around your wall.
ALL IN ONE CONVENIENCE - Includes adjustable nozzle, fittings, and storage hooks for a clutter-free setup.
BUILT TO LAST OUTDOORS - UV and frost-resistant materials keep your reel pristine season after season.
EFFORTLESS 115 FT REACH - Water your entire garden without limits or hassle.
SAFE CONTROLLED RETRACTION - RollControl tech ensures slow, tangle-free hose rewind every time.

The GARDENA Retractable Garden Hose Reel features a premium 115-foot hose with kink-resistant double spiral mesh and power grip technology. Mounted on a 180° swivel bracket, it offers flexible, tangle-free watering with RollControl slow retraction. Made in Europe with UV and frost-resistant materials, it includes an adjustable spray nozzle and all necessary fittings, backed by a 5-year warranty for reliable, long-lasting garden care.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

€ 515.63

Duties & taxes incl.

Slovakiastore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

ChatGPT - opens in a new tab Perplexity - opens in a new tab Claude - opens in a new tab Grok - opens in a new tab Google AI - opens in a new tab

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Pooja R.

The customer service exceeded my expectations. Perfect for buying products you can't find elsewhere.

1 week ago

Anita G.

Good experience, but the tracking updates could be better.

2 months ago

View all Trustpilot reviews

Brand	Gardena
Material	Polypropylene
Color	Black
Style	Wall-Mounted
Item Weight	13.9 Kilograms
Installation Type	Wall Mount
Operation Mode	Automatic
Manufacturer	Gardena
Global Trade Identification Number	04078500055673
Item Diameter	0.5 Inches
Part Number	18630-37
Item Weight	30.6 pounds
Item model number	18630-37.000.00
Size	115 ft
Pattern	Hose Reel
Power Source	Manual
Item Package Quantity	1
Cutting Diameter	0.5 Inches
Mounting Type	box, wall
Included Components	Hose Reel, Hose, Cleaning Nozzle, Installation Parts
Batteries Required?	No
Warranty Description	5 Year Manufacturer Limited Warranty

GARDENA (18630) Retractable Garden Hose Reel 115' x 1/2" Wall Mounted, Automatic Retraction & Length Lock for Easy Watering. Heavy Duty Swivel Bracket 180°, Includes Nozzle. Made in Europe

Details

Description

Specifications

Have a Question? See What Others Asked

Common Questions