Thermaltake ARGENT E700 Real Leather Gaming Chair (Sanga Yellow) Design by Studio F. A. Porsche, GGC-ARG-BYLFDL-01

I searched for weeks looking for a leather gaming chair that looked great that had excellent reviews. I thought that I had found what I wanted in spite of the $1,200 cost and just a few video reviews, all being very positive. After receiving the chair, I was very disappointed. Here is why.1. Quality. The chair arrived with the back scuffed, possibly being jostled during shipping. The stainless-steel emblem on the back of the chair was scratched, as if someone tried to polish it with something abrasive. I rightly expected more for the price. It looked like a used chair.2. Comfort. My wife was very disappointed with the hardness of the seat. I was thinking about waiting for a couple of weeks to see if it softened, but due to the short period of the return policy and the condition upon arriva1l, I sent it back. Kudos to Amazon for the best return policy.3. Customer Service. It is the job of customer service to appease the customer. They did their job. However, they were working under guidelines that were difficult and limiting. I called to see if I could return the damaged chair for a replacement. The answer was that I could ship it back and they would gladly send a replacement. Interestingly, I live on a hill and I CAN SEE THEIR WAREHOUSE FROM MY BACK YARD!!! When I asked if I could drive it over, the answer was a firm no. I knew that taking apart a gaming chair is next to impossible without damaging the base and gas cylinder, thus violating the return policy, so I called again the next day. This time I was told that they would check with a superior. I didn't want to wait, so I was able to cram it into the original box and returned it with a large hump on the top of the box. A couple of days later customer service said that I could bring the damaged part in and they would replace it. Sorry, too late. Thermaltake lost a sale.I purchased the chair relying on the idea that Thermaltake is a large company and banked on this chair living up to a set of high standards. Other than the reviews I found online, I did not find a lot of actual customer reviews. The video reviews were all very positive but now I feel that they were possibly biased and misleading. Of course, if I got a free $1,200 chair to review, I would gladly highlight the good and gloss over the not so good. Welcome to the world of paid reviews...Bottom line. The chair looks great. I wish that my purchase would have worked out. Due to the chair arriving damaged, initially uncomfortable and company policy on returns, I sent it back and got a full refund from Amazon.

I don't understand all the negative reviews for this chair. The leather is top quality. The support is amazing and it has just the right amount of cushioning for many hours of continuous use. I'm a 200+lb taller guy and it fits me perfectly with plenty of hip room and support for my long back. It's by far the most comfortable office/gaming chair I've ever had. The wheels work great on carpet which is a rarity. I have had the chair for 8 months and it still looks brand new. The best part is it's a gorgeous design. I did get the chair for over half the current price and I'm not sure it's worth full price. I wouldn't pay the nearly $1300 but quality office chairs are not inexpensive, especially those with top-grade leather.

Package arrived missing the five star base. Very heavy. The only option Amazon gives is to return the whole thing for a refund or replacement. Huge hassle and having to arrange pickup for this big box. Only buying from manufacturer or online retail sites from now on. Would be so simple to just send the piece that's missing but that's not an option with Amazon. It's a shame because the chair seems nice for the parts that did arrive but it's ridiculous that they would forget to pack one of the pieces.

It was love at first sight. I searched for an great looking gaming chair and I thought that I had found it. I have had the chair for about 2 weeks and I'm thinking about returning it. Here is why.1. If your hips are wider than 18 inches you will not fit into this chair. Anything less and the U shaped seat should work. (I'm right at 18, so it is a little snug.)2. The seat is as hard as a park bench. I was hoping that having it for a couple of weeks would soften it up a bit. So far it is as hard as before.3. The armrests are even harder than the seat. After 15 minutes the armrests were very unfomfortable. I ordered a pair of Aloudy armrest pads that fit great but the velour fabric totally clashes with the leather chair. I haven't found a leather or PU leather armrest pad yet.4. The recline adjustment needs a lot of work. Either it is locked into one of 4 positions or the back leans back much to easily. It would be great if there were a way to adjust the tension.5. Right below the emblem on the back of the chair there is a slight buldge that hits right at my shoulder blades. Very annoying.Unless the seat softens up in the next 2 weeks I will have to return the chair or purchase a cushion. (Another expense. Plus, it is almost impossible to remove the gas cylinder from the base without damaging it.)So, in summary, it was love at first sight. For the price I was expecting more. There was only one review on Amazon when I purchased the chair. I should have paid more attention. If the seat softens up in the next two weeks I would consider a better rating.