Why is the water not as hot coming out of the rainfall head?

It should be the same temperature coming out of either head. If you started the water on one setting and then switch it to the other, the water sitting in there won't be hot and will take a second to flow theough. Did you check it with a thermometer? Different parts of the body experience heat differently, so it's probably just your perception.

Why can't this item be shipped to my address? Why would Amazon even have this item if it cannot be sent?

I have never had this problem. If you have only a post office address, I would suggest giving the physical address of the post office. Tricky, but it works

The know that you use to switch from handheld to rain head fell off and fell down the hole of the drain. How do I get another one ?

You have to contact hibbent customer service. I cannot recall the e-mail address, but you can find it on the internet or on the sheet that came with installation instructions.

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Description

🚿 Elevate your daily rinse to a luxury ritual with Hibbent’s all-metal rainfall combo!

FLEXIBLE REACH FIT - The 71-inch stainless steel hose and 12-inch adjustable curved extension arm provide maximum maneuverability and perfect angle adjustment without leaks.
CUSTOMIZABLE POWER SPRAY - Switch effortlessly between 10 high-pressure spray modes on the matte black handheld shower for tailored cleansing and efficient cleaning.
INTEGRATED LEAK PROOF DIVERTER - Innovative 3-way diverter valve built into the extension arm ensures smooth switching between shower heads with zero wobble or drips.
HOTEL STYLE RAINFALL EXPERIENCE - Enjoy a spa-like shower with a large 10-inch SUS 304 stainless steel rainfall head delivering 110 ultra-fine jets for ultimate relaxation.
EFFORTLESS TOOL FREE INSTALLATION - Complete your bathroom upgrade in minutes with included adhesive holder, washers, Teflon tape, and a clear manual—no plumber needed.

The Hibbent All Metal High Pressure Rainfall Shower Head Combo features a 10-inch rust-resistant stainless steel rainfall head with 110 jets, a matte black handheld shower with 10 spray settings and water flow regulation, a durable 71-inch stainless steel hose, and a 12-inch adjustable curved extension arm with an integrated leak-proof 3-way diverter valve. Designed for easy, tool-free installation, this combo delivers customizable, high-pressure showers with a sleek matte black finish, perfect for modern bathrooms seeking both style and performance.

Specifications

Brand	Hibbent
Style	Square 10''
Shape	Square
Material	Brass, Metal, Stainless Steel
Finish Type	Matte Black
Installation Type	Wall Mounted
Flow Rate Description	1.75, 1.75 gpm @ 20 ft. of Head
Color	Matte Black
Product Dimensions	3"L x 2"W
Number of settings	10
Number of Jets	2
Special Feature	Adjustable Height, Self-Cleaning
Manufacturer	Xiamen Shengjiu Technology co.,ltd Hibbent
Part Number	SHHS10in-Square-A13572-12curved-2.5-MB
Item Weight	5.19 pounds
Item model number	SHHS10in-Square-A13572-12curved-2.5-MB
Size	10 Inch-Square
Finish	Matte Black
Item Package Quantity	1
Hose Length	71 Inches
Number of Handles	1
Handle Material	Stainless Steel, Brass, Metal
Mounting Type	Wall Mount
Special Features	Adjustable Height, Self-Cleaning
Included Components	Rainfall Shower head, Handheld Shower Head, Shower Hose, Extension Arm, Showerhead Holder, Washers, Teflon Tapes, Installation Manual
Batteries Included?	No
Batteries Required?	No

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