Heybike Electric Bike for Adults, 1200W Peak Brushless Motor, up to 50Miles, 28mph Max Speed Electric Mountain Bike, 480WH Removable Battery Ebike, 27.5'' Tires, 7-Speed and Front Suspension

This is an excellent product! The packaging and delivery was excellent. The bike is sturdy and made with quality parts (Shimano for example). The design is thoughtful and the performance excellent. The 40 mile range is understated. Cannot say enough about the value of this eBike--it looks and performs like a much more expensive unit!

The bike is defective so I want a prepaid label to return it so I don’t have to pay and get my refund. Do u have a phone I can call

We purchased 2 of these E-Bikes... our first experience with e-bikes. Easy to assembly. Everything was packaged very well. I must admit they are built quite well for the price! The peddle assist works very well!! The battery plate that is mounted on the main downtube is not mounted straight on either of these bikes! I took the battery mounting plate off mine and actually filed the threaded inserts on the left side to try and get it to lay flat. It does sit better now but could take a little more off to get it completely lined up to sit vertically... they lean to the right. It's not a big deal... just bugs me when I look at it from the riding position. We were very uncomfortable with the low handlebars and have since purchased a stem extender and new handlebar mount to bring the handlebars up and back towards the rider, so you aren't leaning over so far. So far, the battery is holding up pretty good... but we only have a little over 130 miles on them. The seat?! pretty much non-existent. but I suppose once you get your butt in shape for sitting on a thin hard surface... you'll be ok (still working on that). Got the wifey a new seat. wise move.... We had a little trouble with error codes. I placed the bikes in the back of my truck and after taking them out and turning mine on I immediately got a 24 ERROR code. Be aware of the connector under the right rear arm that connects the motor to the electronics and battery. It was loose and not making connection. Called tech support and they were very helpful. After disconnecting ALL the connectors and re-connecting them... It finally worked. Then my wife received a 25 ERROR code minutes later! So... also be aware that you cannot hold either brake lever and turn the display power on to the bike..! We have noticed that every once in a while, the bike seems to jump forward! just a bit but it's very strange. So now my wife, after a couple whacks in the shin with the peddle, now powers it up AFTER she gets on. Not sure if we are hitting something to cause this or not! Would be interested if anyone else is experiencing the same phenomenon! These bikes seem to handle pretty well and appear they will hold up for quite a while!! Will add more after we get some real miles on them. For an entry level E-Bike... These are great!

Love our bikes. I bought 2 but the one handle excellerator stopped working and no on ein my area seems to know how to fix it so I just use the button . But the bikes are cool

Update: February 2, 2025 After purchasing another more expensive e-bike with a similar motor and bigger battery, I noticed the more expensive bike could only get up to 25mph tops. I scratched my head thinking I got ripped off by the more expensive e-bike company, as the heybike could easily get up to 28mph (as the website and e-bike display shows). After riding the heybike again to check speeds, I felt as though I couldn’t be going 28mph. So, I downloaded a speed app on my phone and tested the heybike’s speed versus a third party app…Quite a discrepancy between the two, as the heybike showed me riding 28-30mph vs. The third party app and my new Garmin watch showing 17-18mph. BUYER BEWARE!!! The good: Easy to assemble. Comfortable to ride. Display is very nice and easy for a beginner to put together and ride for a starter bike. Fun ride! The bad: I am missing one of two handlebar screws, a usb cord, and I paid extra for fenders and did not receive either. I also may have an extra part that I notice wasn’t an item I should have received on my parts list.(?) I am hoping it didn’t fall off in transit. Initially the breaks didn’t squeak, but after using multiple times, the breaks do begin the squeak. There is a noise I hear when getting up to the higher speeds with the bike, although I’m unsure what it is. I called the number provided to reach hey bike support (when I received the bike on Saturday) and they said Amazon would contact me on Monday during business hours to remedy the issues. Still no word to date from anyone. I will update as soon as I hear from someone regarding missing parts. Update: I received the fenders a week later. Very cheap and didn’t provide all pieces required to put both fenders on. I had to purchase aftermarket pieces to fit the front fender on. There is also no video showing how to put the fenders on. I had to search the internet to identify some similar fenders to see how they install them. Easy to put on after all said and done. Overall: The fenders aren’t worth the additional $449 payment. I would purchase the $350 basic version (knowing the bike may not have all the parts) and buy additional parts as you need them from a third party. That would make this purchase worth it.

My son loves it. He rides it almost everyday in college. It’s pretty fast! The brakes were my main concern, and it’s very safe. Smooth shifting. Love it!

Seems to be a pretty good bike. I've had no issues.

Overall it is a nice bike with plenty of power and speed. Bike was fairly easy to assemble with nice fit and finish. The front wheel is a little out of true and rubs on disc brakes. My son has 76 miles on the bike and the rear wheel spokes lost tension and the rear wheel wobbles and we need to take it to a bike shop. About 1/2 of the spokes are not are crazy loose. Hopefully the bike shop can resolve the issue without having to put all new spokes in. I called technical support Friday at 5:30 CST and their office was closed. Going to send an email and call again on Monday. Hopefully they will send a new rear wheel if the local bike shop has to do major work. I have had several Trek and Giant bicycles for myself and kids and never had that many spokes come loose or a wheel go that out of true.