Is it normal for the power bank to recharge slowly?

The 10,000mAh power bank typically recharges in 2 hours and 23 minutes. We recommend using an original 20W or higher PD charger for optimal charging speed.

Is it normal for the power bank to get slightly warm during use?

Yes, it is normal. The product meets safety standards with a maximum temperature rise of 118°F (48℃).

How can I estimate the number of charges for my device?

To estimate charges, use this formula: (Power Bank Capacity × 0.7) ÷ Device Battery Capacity. For example, an iPhone 15 Pro with 3,274mAh can receive about 4.27 charges from a 20,000mAh power bank (calculated as (20,000mAh × 0.7) ÷ 3,274mAh).

Why does the power bank sometimes not charge when multiple devices are connected simultaneously?

This power bank supports multi-port output with a maximum of 5V/3A, 15W. When using the built-in cable with either the USB-A or USB-C port, the output voltage is 5V. Please confirm that your devices support 5V charging.

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⚡ Stay charged, stay unstoppable.

POWER UP IN A FLASH - 30W fast charging boosts iPhone 15 to 58% in just 30 minutes—stay ahead of the pack.
PEACE OF MIND INCLUDED - 18-month warranty and dedicated customer support keep you powered and protected.
ALL IN ONE CHARGING HUB - Charge up to 4 devices simultaneously with built-in dual cables plus USB-C & USB-A ports.
TRAVEL LIGHT CHARGE HEAVY - Compact 7.65 oz design delivers 2 full iPhone 15 charges without weighing you down.
DURABILITY MEETS CONVENIENCE - MFi-certified Lightning and USB-C cables tested for 10,000+ bends—built to last your hustle.

The Anker Zolo Power Bank packs a powerful 10,000mAh battery with 30W max fast charging, featuring built-in MFi-certified Lightning and USB-C cables tested for durability. Its lightweight, compact design supports charging up to 4 devices simultaneously, making it the ultimate portable power solution for iPhone 16/15/14 series, Galaxy, and more.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.