Why does charging stop at 80%?

Your iPhone may pause charging at 80% to prevent overheating as part of iOS 17's temperature management. Charging will resume once it cools down, and moving it to a cooler spot can help speed up the process.

Why does the power bank get warm during use?

It's normal that the power bank may feel warm during use as magnetic charging converts electrical energy into electromagnetic waves, generating heat.

How can I prevent overheating?

To reduce overheating, avoid using your iPhone or running power-intensive apps while it’s charging.

Why is my magsafe power bank providing fewer charges than expected?

Due to a 30% to 40% capacity loss from battery cell and circuit inefficiencies during charging, a fully charged ESR 10,000mAh magsafe portable charger effectively provides about 6,000mAh to 7,000mAh ofusable power to your devices.

What should I do if my phone isn’t charging with the MagSafe power bank?

Ensure your iPhone is MagSafe-compatible (iPhone 12 series or later), your case is under 2 mm thick, and there are no metal accessories, credit cards, or pop sockets between your phone and the power bank.

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🔌 Power up fast, stay sleek, and never miss a beat.

MAGNETIC MASTERY - 1,200g magnetic force ensures your power bank stays locked in place during use
DOUBLE YOUR SPEED - Qi2-certified 15W MagSafe charging powers iPhone 15 Pro twice as fast as standard 7.5W chargers
SMART SAFETY TECH - Built-in NTC sensor, AI heat control, and graphene dissipation prevent overheating and overcharging
POCKET SIZED POWERHOUSE - Ultra-compact and lightweight at just 0.47 lb, perfect for on-the-go professionals
CHARGE TWO DEVICES SIMULTANEOUSLY - Qi2 wireless charging plus 27W USB-C wired output keeps your iPhone and accessories powered up

The ESR MagSafe Power Bank is a Qi2-certified 15W ultra-fast wireless charger with a 10,000mAh capacity, designed for iPhone 12 through 16 series. It features advanced heat management with AI and graphene technology, a strong 1,200g magnetic lock for secure attachment, and dual charging capabilities via MagSafe wireless and 27W USB-C wired output. Compact and lightweight, it’s travel-friendly and backed by a 12-month protection plan.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.