Nanoe Salon Hair Dryer with Oscillating QuickDry Nozzle, Blow Dryer with Diffuser and Concentrator Attachments, 3 Speed Heat Settings for Easy Styling and Healthy Hair - EH-NA67-W (White)

Since there is no way to contact Amazon, I have no other choice but to share my not just experience but huge loss since it's a very expensive product. To start with, the hair dryer was not working since day 1 .....it used to start and stop. By day 3, it didn't even start.... We started the process for return on Amazon and scheduled the return on 22nd December. No one came to pick up the hair dryer on 22nd December as scheduled and there was no way we could contact them. In the meanwhile, we found a notification in the message centre to return the item by 27th December. Then on 28th December, we received a message from Amazon that the replacement has been cancelled. We knew that the replacement would arrive by 6th Jan but there was no way of sending the defective hair dryer back. Amazon failed to pick up the return, was not allowing us to reschedule, there was no way we could contact Amazon, just a series of bots which led us back to the message centre; and yet even after all this, we have to bear the brunt of being stuck with a defective product and not getting our replacement. There was still no option of rescheduling....no option of calling or chatting with customer service! Ideally if Amazon fails to pick up then they should reschedule on their own and give us a new date. Nothing of that sort happened and we are stuck with a defective hair dryer which costed us Rs. 25000/- It is not something which we can overlook, it's a high value item which is well within warranty period and yet we are unable to resolve it because there is simply no way to get in touch with Amazon Customer service! Unfortunately, even the seller didn't help at all! They contacted us because they had to instruct about the 220V to 110V converter required for this hair dryer.....I bought the exact same converter which seller suggested, however, the hair dryer didn't work as explained above.