What should I do if the bed frame feels unstable after assembly?

If the bed frame feels unstable after assembly, you can use the "washers" and "screws" from the hardware pack. This will increase the stability of the frame, and the effect will be very noticeable.

What should I do if the product is incomplete or damaged during shipping?

If the product is incomplete or damaged during shipping, please follow the instructions in the manual and provide details of the issue. We will address the situation promptly and take the necessary actions.

Will the bed frame make squeaking noises?

To prevent squeaking, each of our bunk beds comes with 2 rolls of noise-dampening cotton. You can install it on the center beam of the frame to reduce friction between the slats and beam, effectively minimizing noise.

Does the bed frame include a mattress?

This product only includes the metal bed frame; the mattress is not included. You will need to purchase a compatible mattress separately.

What mattress size fits the Full over Full bunk bed?

Mattress Size: Upper 54" x 75" (Full), Lower 54" x 75" (Full)

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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