Why does the pump make a strong noise after a period of use?

The pump may be clogged inside, please disassemble and clean it.

Where can I buy the replacement filter?

You can search for ASIN: B0D1GBS23B in Petlipo store to purchase.

How frequently does the filters need to be replaced?

For the health of your pets, please change the filter every 2-3 weeks.

How long is the power cable?

The length of the cable is 5 ft.

How often should I clean the cat drinking fountain and pump?

We recommend cleaning the pet water dispenser and pump every 1-2 week.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.