Does this jacket have pockets for your hands?

Yes,there are 6 pockets for men's jacket, 3 for women's

Why is my battery life so short?

Dear Customer, The battery has automatic protection and an intelligent learning function, please follow the steps below: Please fully charge the battery for 10 hours before using it for the first time. Then use up the battery completely. When the battery is fully charged for the second time, the battery will learn to achieve the highest efficiency. If it still cannot work, let us know please. Please rest assured that we will provide 100% satisfaction.

Why the hell is there 2 zippers??? I cant unzip it. I have to pull it on over my head. Why is there an extra zipper on it???

Dear Customer, please check this video. Pull two zippers to the bottom and you can unzip it. With the two-way waterproof and smooth zipper design, heated jackets can be opened from the top or bottom that are more convenient to use.

Wheres the battery? I just got the jacket but nothing else

Battery was packed in the package, please check the boxes and pockets. please contact us if you still can not find it, we will offer you the solution.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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